Legal
The organisation responsible for this website and its contact details are listed in the legal notice. For privacy enquiries, email charter@swissjetoffice.com.
We process your contact details, itinerary, travel preferences, confirmation that you have read the privacy notice and technical data needed to prevent misuse. We use this information to answer enquiries, prepare flight options, keep a record of our correspondence and protect the service.
Cloudflare Web Analytics is configured to measure overall website use and performance without cookies or profiles that track visitors across websites. Its measurement script does not load for visitors from the EU. While your browser session is open, it temporarily stores your journey and contact details, the first page you visited, the referring website’s hostname, campaign information and a temporary journey reference. Your form entries are cleared after a successful submission or when you start a new enquiry. Information about how you reached the website is attached to an enquiry only when you send the form. Your itinerary, travel date, contact details and message are not sent to analytics services as events.
Only authorised staff and the service providers needed to handle your enquiry can access your data. Supabase processes and validates forms and stores the data. Microsoft 365, via Microsoft Graph, sends customer confirmations and internal notification emails. Where enabled, Cloudflare Turnstile protects forms against misuse. Technical connection data, including your IP address and a verification token, are sent to Cloudflare for this check. If hCaptcha is active as a fallback, it receives equivalent verification data. We share travel details with prospective licensed operators only as needed to arrange the requested flight. These providers may process data outside Switzerland under their applicable data protection agreements and appropriate safeguards.
If you request ground transport, we may share the details needed to arrange it with prospective transport providers. These may include your flight schedule, airport or ground handling location, pick-up point, destination address, number of passengers, luggage, contact details and service preferences. We share only what is needed for your request.
Enquiry records are scheduled for review 24 months after submission. We retain them only for as long as needed to handle and document the request, comply with applicable legal retention duties, or establish, exercise or defend legal claims. When no retention basis remains, the data are deleted or anonymised. You may request access, correction or deletion, subject to applicable law.
Information sent through the form is validated, and access to the database is restricted. We request passport copies and payment information later through an agreed secure channel. For privacy enquiries, email charter@swissjetoffice.com.
