Frequently asked questions
Answers for planning a private flight.
The carrier and journey details determine the final answer. Your advisor confirms the points relevant to your request.
Who operates my flight?
The licensed carrier named in the confirmed proposal operates the flight. Swiss Jet Office arranges the charter and remains your point of contact.
When will I receive a proposal?
Your advisor begins sourcing after receiving the route, date, passenger count and travel requirements. The required review time depends on the route, availability and complexity.
What should I compare in a proposal?
Compare positioning, cabin, cancellation terms, baggage capacity, airport access, carrier suitability and total price.
Can I travel with pets?
Pet acceptance, required documents, cabin rules and cleaning charges depend on the carrier, aircraft and destination.
Can the aircraft change?
Substitution can occur for operational reasons. The contract should state the permitted standard, notification and remedies.
Do you offer empty legs?
We check current repositioning opportunities for flexible travellers. Their route, timing and availability follow the related booking.
Swiss Jet Office